What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Redundant Billing

    Asked by brentlohmann on November 12, 2014 at 03:47 PM

    I upgraded to a yearly plan on 10-23-14 at the $90 level.

     

    On 11-8-14 I received an email that my monthly plan had renewed at $9.95/m

     

    Isn't that a mistake?

     

    Brent Lohmann

     

     

    yearly monthly plan upgraded yearly plan
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    JotForm Support

    Answered by david on November 12, 2014 at 04:51 PM

    Hi,

    I checked our records and it does appear as though you have a duplicate subscription.  The yearly subscription was applied without the monthly one being cancelled.  I went ahead and refunded the most recent monthly payment and cancelled the related subscription.  You should receive an email stating that your subscription has been cancelled.  Please disregard this email as it only pertains to the monthly and not the yearly one have purchased.  Your account will not be effected. 

    Let us know if there is any further we can help you with and we will be happy to do so.