Redundant Billing

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    brentlohmann
    Asked on November 12, 2014 at 03:47 PM

    I upgraded to a yearly plan on 10-23-14 at the $90 level.

     

    On 11-8-14 I received an email that my monthly plan had renewed at $9.95/m

     

    Isn't that a mistake?

     

    Brent Lohmann

     

     

  • Profile Image
    david
    Answered on November 12, 2014 at 04:51 PM

    Hi,

    I checked our records and it does appear as though you have a duplicate subscription.  The yearly subscription was applied without the monthly one being cancelled.  I went ahead and refunded the most recent monthly payment and cancelled the related subscription.  You should receive an email stating that your subscription has been cancelled.  Please disregard this email as it only pertains to the monthly and not the yearly one have purchased.  Your account will not be effected. 

    Let us know if there is any further we can help you with and we will be happy to do so.