What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload Problem

    Asked by NACUMS_org on November 12, 2014 at 05:22 PM

    I'm getting this error on my form: 

    Upload Error
    jpg file extension is not allowed. You can only upload jpg, jpeg, tiff files.

    Please go back and fix the problem(s)
     
     
     
    My max file size is set to 20 mb and the file that I tried to upload was a small jpeg.
     
     
    What's wrong?
    problem upload problem size jpg div
  • Profile Image
    JotForm Support

    Answered by david on November 12, 2014 at 05:37 PM

    Hi,

    Here is our guide on how to update the allowed file types:

    http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    And here is our guide on how to change the file upload size limit:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    To allow for the file type you would like, as well as .png files, the list of allowed types should look like this:

    jpg, jpeg, tiff, png

    After changing your allowed types to the above, my cloned version of your form allowed me to upload each of those file types.

    If you are still unable to get this working, let us know and we will be happy to see what else we can do.

  • Profile Image

    Answered by NACUMS_org on November 12, 2014 at 05:56 PM

    It still does not work.  I get the same message telling me that I can't upload a jpg file.  I've tried several files.  This one is only 28.2 kb in size.

     

  • Profile Image

    Answered by Ben on November 12, 2014 at 06:02 PM

    Hi,

    I have just uploaded the same image that you have posted on our forum to your jotform.

    The issue was with a space before jpg extension and once removed the issue was resolved.

    Do try and please confirm if it is working for you with other files that you have intended as well.

    Best Regards,
    Ben

  • Profile Image

    Answered by NACUMS_org on November 12, 2014 at 06:32 PM

    Thank you.  It now works.

  • Profile Image

    Answered by raul on November 12, 2014 at 06:49 PM

    On behalf of my colleagues, you're welcome.
    If you need further assistance, please let us know.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on November 19, 2014 at 09:02 PM

    Hello, 

    If this still matters, I've now fixed this issue as well.  

    Thanks.