Attachment: Cannot view the upload file

Hi,

As recommended by a member of your team, I activated for uploaded photos to be attached to the e-mail message however I am not receiving the photos as attachments.

Possible to verify ?

Hi jorgedasilva,

Thanks for reaching out Jotform Support. You need to enable Send Uploads as Attachment from Email Settings. Let me show you how to do it:

1. In Form Builder, go to Settings.
2. In the Settings Menu, click on Emails on the left side of the page. 
3. Click on Notification Settings, and go to the Advanced tab.
4. Enable the Send Uploads as Attachment option.
5. Click on Save.

After completing the steps above, your email will look like the one below:

That's it. Let us know if you have any other questions.

Hi,

I followed your steps, it works for one of my files (shift report forms) however does not work on my other files such as YUL - End of shifts reports and YOW - End of shifts reports.

Possible to look into this for me ?

Hello Jorge,

Thanks for getting back to Jotform Support and for updating us.

Are you getting the 404 error message when you click the link to download? Are you aware is the "Require log-in to view uploaded files" is disabled on your Privacy settings? This is commonly happening if that option was enabled on your form, you will need to log into your account to view the uploaded image.

You can proceed with disabling the "Require log-in to view uploaded files". Let me provide you with the steps and a screenshot below:

• On the Jotform homepage, click on your avatar/picture on the top right of the screen and then select the Setting.
• On Settings in Privacy, look for the "Require log-in to view uploaded files". It should be unchecked/unticked.

Give it a try and let us know if you have other questions. 

Hi,
I did everything that was suggested and the problem persists.
Possible to look into our form to see what the issue may be ?
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D8FDB3.30711400]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D8FDB3.30711400] [cid:image006.png@01D8FDB3.30711400]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D8FDB3.30711400]
...

Hello Jorge,

Thanks for reaching out to Jotform Support. I tested your forms, YUL - End of shifts reports and YOW - End of shifts reports, to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? If you run into the same problem again, let us know and we'll do some more testing to see what's going on. Also, can you please send me a screenshot or quick video of what you're seeing? I really like using [**Loom**](https://www.useloom.com/) because it's totally free and easy to use. Please be sure to include your entire browser window.

After we hear back from you we can proceed.

Good morning,
Still no attachments attached to the YUL and YYC reports.
This seems to be an internal bug, I have followed all your instructions and this is still happening.
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D8FE3F.7197D400]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D8FE3F.7197D400] [cid:image006.png@01D8FE3F.7197D400]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D8FE3F.7197D400]
...

Hello Jorge,

Thanks for reaching out to Jotform Support. When I cloned and test your form I was able to get the upload attachment in my email notification like my other colleague's results. If you would mind, can you please allow us to test your actual form? Sometimes, there are different results when testing the actual form and cloning the form. It will help us to deeply investigate what is happening.

Once we can hear from you, we can able to move forward with a solution

Hi,
Yes, please test out all our forms, we only have 3: YUL, YOW and YYC.
It works sometimes and other times it doesn’t however YUL never worked.
Thank you!
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D8FE76.3C694E80]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D8FE76.3C694E80] [cid:image006.png@01D8FE76.3C694E80]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D8FE76.3C694E80]
...

Hi Jorge,

Thanks for allowing us to do a test on your live form. I went ahead and submitted test data on your forms (YUL, YOW, and YYC), could you please check if you are able to view the attachment on the notification email?

Once we hear back from you, we'll be able to move forward with a solution.

Hi,
I did not receive any test forms.
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D8FEB2.CB0780D0]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D8FEB2.CB0780D0] [cid:image006.png@01D8FEB2.CB0780D0]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D8FEB2.CB0780D0]
...

Hello Jorge,

Thank you for updating us. I completed a test submission on your form YYC - End of Shift Report. Check out the screencast below:

Kindly check the email history of your account, you will see the sent and received emails there. See the guide from this link on checking the email history.

We’ll wait for your response and update to proceed.

Hi,
No, its not working.
I am no longer receiving any emails from YOW or YYC reports.
Jorge Da Silva
National Director of Lounges, Canada
Swissport Canada Inc.
514-378-1868
________________________________
...

Hello Jorge,

Thanks for getting back to us. I'm sorry you're having trouble with this. I have checked the mail logs and I can see that the submissions made from my colleague were sent successfully. One of the reasons could be email filtering where emails go directly to the spam/junk folders. This guide will help you how to check if emails are bouncing so you can remove them from the bounce list. You can also try white-listing JotMail IP addresses. Lastly, I recommend you check the email history of your account in order to make sure the emails have been successfully sent to your clients.

Please give it a try and keep us updated. Let us know if you need any more help.

Hi,
I think there are major issues with your forms.
I receieve them every day usually from my team amd I have absolutely nothing in my junk folders.
Jorge Da Silva
National Director of Lounges, Canada
Swissport Canada Inc.
514-378-1868
________________________________
...

Possible to book a teams demo to review all the issues I am having ?
Jorge Da Silva
National Director of Lounges, Canada
Swissport Canada Inc.
514-378-1868
________________________________
...

Hi Jorge,

Unfortunately, we don’t currently offer live phone support. I have reviewed the forms and it seems that YYC - End of Shift Report and YOW - End of Shift Report doesn't have a Notification/Autoresponder email as shown below:

As for the form YUL - End of Shift Report the Notification email setting Send Upload as Attachment isn't turned On as shown below:

Also, the form doesn't have an Upload form field which means that the users can't upload a file. Please add an Upload form field for the form YUL - End of Shift Report. As for the other forms, please create a Notification/Autoresponder email with the setting Send Upload as Attachment turned on. Here's how to do it:

• In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
• Click on Emails on the left side of the screen.
• Click on + Add an email.
• Click on Notification Email.
• Click on Advanced.
• Turn on Send Upload as Attachment.
• Click on Save.

Check out these guides:

• Setting up Email Notifications
• Setting up an Autoresponder Email

If this isn't working, it would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Give it a try and let us know how it goes.

Hi,
The problem persists with the uploading of photos on the YYC and YOW forms.
Attached are screenshots.
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D90051.921FAA40]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D90051.921FAA40] [cid:image006.png@01D90051.921FAA40]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D90051.921FAA40]
...

Hi Jorge,

I'm afraid we did not receive your screenshots. Please try sending them again following this guide.

Are you referring to the attachments added in the upload field? I made a test on a cloned form and was able to receive the attachments:

YYC End of Shift Report form:

YOW End of Shift Report:

Once we hear back from you, we'll be able to move forward with a solution.

Hi Jorge,

For testing purposes, I added my email address as one of the recipients of your "YOW - End of Shift Report" form's notification email and did a test submission. The notification email I received has the 2 uploaded images as attachments. See the screenshot below:

Can you confirm on your end if you also received the notification email for my test submission and if it also has the image attachments at the bottom? If you're still not seeing it, can you clear your browser cache and then check the email again? If you're opening the notification email using your email app on your phone, try opening the email on the webmail version in a web browser to see if the attachments are included there.

Give it a try and let us know how it goes.

Yes, for YOW it worked however my concern is that it was PNG file, not a JPEG file.
Afterwards, can you try YYC please ?
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D90058.C3E754E0]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D90058.C3E754E0] [cid:image006.png@01D90058.C3E754E0]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D90058.C3E754E0]
...

Hello Jorge,

Thanks for getting back to us. I added my email in your form and tested it out. I was able to receive an email notification with attached PNG file image. Check out the screencast below to see my result:

 If you have already checked this guide on why you are not receiving email notifications, we suggest to use your own email as the Sender Email instead of the default noreply@jotform.com in your Email Notification. You can check this link on how to set up SMTP to your form.

You might also want to check out this guide about How to Edit or Delete Sender Emails on SMTP Settings.

Reach out again if you have any other questions.

The problem unfortunately persists.......

This is extremely frustrating, JPEG files seem to be the problem

Thank you, I received the attachments for the PNG, hopefully it works on JPEG.
Will keep you posted.
Jorge Da Silva
National Director of Lounges, Canada
_______________________________________________________________________________________________________________________
[signature_333230492]
[cid:image003.png@01D90062.61B30EE0]
Swissport Canada Inc.
100 Alexis Nihon, suite #400
St Laurent, QC H4M 2N9
Mobile +1 (514) 378 1868
Office +1 (514) 748 6480
jorge.dasilva@swissport.com
www.TheAspireWay.com
www.executiveLounges.com
www.swissport.com
[signature_1265198191]
[cid:image005.png@01D90062.61B30EE0] [cid:image006.png@01D90062.61B30EE0]
-------
In 2021, Swissport Intenational AG provided best-in-class airport groun services for some 97 million airline passengers (2019, pre-COVID: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 cargo centers worldwide. As of July 14th 2022, Swissport was active at 287 airports in 46 countries on six continents.
Important Note: This email is confidential. If you have received this email by error, please notify the sender immediately by return email, and delete this message. Unauthorized use, disclosure or copying is strictly prohibited and may be unlawful. Swissport International Ltd. disclaims any liability for any action taken in reliance on the content of this email. The comments or statements expressed in this email are not necessarily those of Swissport International Ltd. or its subsidiaries or affiliates. Although this email and its attachments are believed to be free of any virus or similar defect, no responsibility is held by Swissport International Ltd. for any loss or damage arising in any way from the receipt or use thereof.
---------
[signature_1031090304]Save Paper - Do you really need to print this e-mail
[cid:image008.png@01D90062.61B30EE0]
...

Hi,

The problem persists where the photos are not uploading to the e-mail.

Tests were conducted earlier today however with PNG and not JPEG.

JPEG tests should be conducted.

Below are screenshots indicating how there are no attachments

Hi Jorge,

Thank you for getting back to us. Upon checking your YYC form, I have cloned and tried to replicate the issue. Everything seems to be working fine on my end. I have sent submissions to my cloned form and was able to show JPEG images. I have also tried opening the email on my phone as well, and it works fine. I have sent a test submission on your live form, can you check on your end if it works? Also can you try cloning your form and create a test submission in order for you to check on your end if you can replicate the issue? Here is more information on How to Clone an Existing Form From your Account. If the issue still persists, please let us know.

Give it a try and let us know if there's anything else we can help you with.