What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    With a paypal order form do I still setup a thank you page?

    Asked by fggh on November 12, 2014 at 09:52 PM
    With a paypal order form do I still setup a thank you page?
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    JotForm Support

    Answered by ashwin_d on November 13, 2014 at 01:35 AM

    Hello fggh,

    Please be noted that once the form is submitted, user will be redirected to the PayPal checkout page. If the user does NOT settle the payment, he will not be redirected to the form but if the payment is settled then the user will be redirected to the thank you message/page you have setup in your form. If you do not create a thank you message, the default thank you message will be displayed after the payment is completed.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!