Mobile Forms - required answers not filled but form transmitted

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    evank001
    Asked on November 13, 2014 at 08:08 AM

    Hi there,

    as I got more submissions from mobile than desk computers, I have some difficulties to make tem work on mobile : required questions are not mandatory. People can submit a form without filling required answers. Is there a different way to block unfilled forms on mobile ? (it only happens on mobile forms) Have a look at submission below : 

     

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    Jan
    Answered on November 13, 2014 at 10:07 AM

    Hi,

    The issue is happening on desktop as well. I checked your website and I was able to replicate your issue.

    Your Google site: https://sites.google.com/site/ekipazofootball/

    JotForm form: http://www.jotform.com/form/42083997895980

    As you can see, the required fields validation are working in the JotForm form but not in your Google site whether it is a desktop or mobile.

    Please try to re-embed the form using the iFrame method (http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code). 

    If it doesn't work, then try embedding a secure URL form. Since Google sites is using ssl, as you can see on the URLit shows httpS. When you embed the form, try using the httpS on it. Please take note that it will be an SSL submissions.

    Hope this helps. Thanks!

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    evank001
    Answered on November 14, 2014 at 08:26 AM

    Thanks a lot for your reply, gonna try those method, I will give you feedback next week on that ! Thansk again,

    Adrien

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    Shadae
    Answered on November 14, 2014 at 10:43 AM

    Hi evank001,

    On behalf of my colleague, you are most welcome.

    We await your feedback regarding the methods provided.

    Thank you.

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    evank001
    Answered on March 18, 2015 at 05:41 AM

    Hi Shadae,

    I secured the form and use the iframe method for my google site (and stopped using the google gadget solution offered by jotform), saved me more than one hundred form per month ;) Thanks again and sorry for my late answer.

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    Shadae
    Answered on March 18, 2015 at 08:22 AM

    Hi evank001,

    Thank you for getting back to us with an update regarding this issue. We are happy to hear that the issue has now been resolved.

    Please feel free to contact us if you need further assistance.

    Thank you.