What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my form been disabled and not found?

    Asked by shimascientist on November 13, 2014 at 09:53 AM



    this is my first experience with jotform. well i found it awesome...

    but now I'm getting this error when i try to view my created form:

    Form not found

    This form is disabled
    i checked it up if its disabled in "my forms" but its not.
    how to solve this problem?
    thanks in advance!
    Page URL:

  • Profile Image

    Answered by KadeJM on November 13, 2014 at 10:48 AM

    The reason you're unable to find your jotforms on your account was because your account was suspended by our system as it is often a bit sensitive to jotforms which are using specialized characters such as with the language your jotform has on it.

    We do apologize about that and I have reactivated your account since I can see it was incorrect.

    To avoid this problem in the future we recommend that you switch and use our Language Tool. You can then set your form to english and your native language as an alternative option.

  • Profile Image

    Answered by shimascientist on November 13, 2014 at 11:20 AM

    isnt there any "thanks" button?

    thank you anyway

    it works now :)

  • Profile Image

    Answered by Shadae on November 13, 2014 at 11:46 AM

    Hi shimascientist,

    On behalf on my colleague, you are most welcome. That "Thanks" button may just be a great idea.

    Please feel free to contact us if you need additional assistance.

    Thank you.