What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform billing question - are quotas based on calendar month or billing cycle?

    Asked by impact100baldwincounty on November 13, 2014 at 10:27 AM

    Are the monthly quotas based calendar month or billing month? Our billing cycle begins on the 11th of each month; we just downgraded our account because assumed we would have 100 free submission from Nov 12 - Dec 11, and we are not expecting more submissions than 100 during that time. However, submission count still reflects submissions submitted during our last billing cycle. 

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    JotForm Support

    Answered by ashwin_d on November 13, 2014 at 11:06 AM

    Hello impact100baldwincounty,

    It is actually based on calendar month. Please be noted that submission counters are reset on the first day of every month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!