What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why wasn't I receiving an e-mail with the submission information?

    Asked by rfarrell4 on November 13, 2014 at 10:56 AM
    I was under the impression that I would receive an e-mail with the submission information. Can the account be set up to do that?
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    JotForm Support

    Answered by KadeJM on November 13, 2014 at 11:06 AM

    By default your jotforms will have at least 1 email notification attached to them at the time they are created which automatically gets populated with your account's email address. If you want it to go elsewhere then you will need to check your reply-to and recipient settings to change it.

    If you're unsure then you can also check on it via your Email History to find out where it's going.