What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Integration: Users are being Double Charged

    Asked by MyVQHA on November 13, 2014 at 12:29 PM

    One of my forms is now double charging for one of the items in the payment processing section. Everything was working fine up until August which was when I made some changes to the form and added a couple of required items. One of the required items is now being charged twice any time someone uses the form. I'm not having issues with any of the other items on the form. I talked to one of the chat support people and he was able to duplicate the issue on a cloned form, but wasn't able to provide a solution. He requested that I post something in the support forums so a developer could get involved.

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    Answered by Shadae on November 13, 2014 at 01:41 PM

    Hi MyVQHA,

    I do apologize for the issue that you are experiencing with your Stripe integration causing a double charge to your customers.

    I have passed on this issue to our developers. Any update will be done on this thread.

    Thank you.

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    JotForm Support

    Answered by NeilVicente on November 14, 2014 at 10:35 AM


    We have just released a fix for this bug.

    Do get back to us if you encounter any other issue.

    Best regards from the JotForm team!

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    Answered by Zach  on January 29, 2017 at 08:40 PM

    This has happened to my customers three times today.

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    Answered by Ian on January 30, 2017 at 12:38 AM

    @Zach :  could not find any form in your account , where I could check the issue.

    Please create a new thread from your account with the URL of the form, so we can check.