- MyVQHAAsked on November 13, 2014 at 12:29 PM
One of my forms is now double charging for one of the items in the payment processing section. Everything was working fine up until August which was when I made some changes to the form and added a couple of required items. One of the required items is now being charged twice any time someone uses the form. I'm not having issues with any of the other items on the form. I talked to one of the chat support people and he was able to duplicate the issue on a cloned form, but wasn't able to provide a solution. He requested that I post something in the support forums so a developer could get involved.
- ShadaeAnswered on November 13, 2014 at 01:41 PM
I do apologize for the issue that you are experiencing with your Stripe integration causing a double charge to your customers.
I have passed on this issue to our developers. Any update will be done on this thread.
- JotForm SupportNeilVicenteAnswered on November 14, 2014 at 10:35 AM
We have just released a fix for this bug.
Do get back to us if you encounter any other issue.
Best regards from the JotForm team!
- ZachAnswered on January 29, 2017 at 08:40 PM
This has happened to my customers three times today.
- IanAnswered on January 30, 2017 at 12:38 AM
@Zach : could not find any form in your account , where I could check the issue.
Please create a new thread from your account with the URL of the form, so we can check.