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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't see my embedded form in mobile device

    Asked by the508seal on November 13, 2014 at 05:14 PM

    Blank screen today. Nothing changed??

    Page URL:
    http://arasan.com/contact-sales

  • Profile Image

    Answered by Ben on November 13, 2014 at 05:35 PM

    Hi,

    I went to your website and I was able to see the jotform loaded properly.

    Can you see it as well?

    Best Regards,
    Ben

  • Profile Image

    Answered by the508seal on November 13, 2014 at 07:11 PM
    I see that you see. I'm on android & my assistant is on chrome - she
    flagged it last night - we don't. That said I got responses on Tues. I only
    ave 3 or 4 per week.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 13, 2014 at 10:40 PM

    In that case the problem is not about viewing the form, but about not getting emails.

    Please check your gmail spam folder. Otherwise, please check this guide.

    http://support.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

     

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    Answered by the508seal on November 13, 2014 at 10:51 PM
    No. I get email notifications. I just don't see the form on Android/Chrome
    & nor does my assistant on Windows/Chrome.
    I don't enough traffic in a 24 hour period to know if it's broken.
    But someone in the forum does see it.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 14, 2014 at 08:14 AM

    Hello the508seal,

    Okay that means you are not able to see your embedded form in your mobile device. Is that correct?

    I did check your account and also your web page. I am unable to find any issue. Your form does gets displayed in your web page.

    Did you make any changes in your web page recently if not in your form? I am not sure why it is being displayed suddenly in your mobile device. Please be noted that for forms to be displayed correctly in mobile devices, we recommend embedding your form in an iFrame.

    I would suggest you to embed your form using its iFrame embed code. The following guide should help you :  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by the508seal on November 14, 2014 at 08:21 AM
    Thanks
    I will do that.
    ...
  • Profile Image

    Answered by Ben on November 14, 2014 at 09:29 AM

    Hi,

    In my colleagues name, you are welcome.

    Do let us know how it goes after embedding the jotform with iFrame method and testing it.

    Best Regards,
    Ben