- chmarineAsked on September 23, 2011 at 11:51 AM
We have a form working on Facebook . Please see http://www.facebook.com/CHMarine#!/CHMarine?sk=app_10442206389
About 33% of our clients have reported there is a problem as they cannot submit the form after filling in the details.. ~We have tested it from our machines and it works fine. Any ideas?
We also notice their is a security CAPCHA word now Is this now a standard feature ?
Please let us now . Many thanks
- JotForm SupportliyamAnswered on September 24, 2011 at 10:34 AM
If you have other details that you can provide to us for the claims about not being able to submit the form, including the browser used, we'd like to know them.
- chmarineAnswered on September 24, 2011 at 11:59 AM
Thank you for your response.
I am not sure this is to do with the Java Script . I have made successful entries using Chrome, Safari and IE9 and they all show the Captcha code which I manage to enter successfully and then submit
The people reporting the failure state that after entering details and pressing SUBMIT, the system hangs and they can go no further .
We have also noticed another anomoly in the fact that some of our fields are marked with an Asterick indicating ' Required Field' However the feature is not forcing entry .
Could this be down to the type of code that I have used ? I wanted to use FACEBOOK Integration on your site using TAB PRESS but I think I am right in saying that TAB PRESS only allows one Tab/Link on your FB Page and I have already used my TAB with a Customer Survey Form . I have used FBML Code . Could this be the problem ?
Please let me know and thanks once again for your attention
- JotForm SupportliyamAnswered on September 24, 2011 at 03:15 PM
Thank you for these inputs.
Perhaps what they meant by system hangs was the continuous loading of the captcha loading image animation?
To add a Free Text (HTML) field:
1. Go to Setup & Embed tab
2. On the left side of the Form Builder, under the Power Tools, double-click or drag the Free Text (HTML) tool into your form
3. Click on the free text field you inserted
4. Click the HTML button in the toolbar
5. Paste the noscript code that I posted above
6. Click OK then save your form
Additionally, here is a link that provides more iframe facebook apps that you can use: https://www.jotform.com/answers/29528-it-there-other-option-aside-the-tabpress-
If you have other questions or concerns, please let us know.
- JotForm SupportliyamAnswered on September 25, 2011 at 04:40 AM
Hello again Nick,
Sorry, I missed the part where you said you have embedded the the form on your facebook page using FBML. You are right, it is the issue since Facebook no longer supports FBML. I thought you were already using Tab Press on your form.
Please use an iframe code inside your form and also, you can use other iframe apps in the link I provided, or better yet, I can just paste the link here: http://www.jotform.com/answers/29528-it-there-other-option-aside-the-tabpress-
Please try it out and let us know if you're still having issues after changing from FBML to an iframe embedded form.
I apologize for the confusion.
Thanks for both e-mails received
I am puzzled because I have Java Script enabled but I am still seeing Captcha . Also with the same Java Script enabled it is still not forcing entry on the asterick marked fields