What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit card information isn't being sent to me

    Asked by cwatty on November 13, 2014 at 09:51 PM

    When clients are returning their form it is coming to me complete, except for the credit card information.  The number, expiration date, security code, and amount approved, do not show up.  Can you help?  Thank you!

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    JotForm Support

    Answered by NeilVicente on November 14, 2014 at 12:26 AM

    We do not allow credit card and other sensitive financial information to be collected using JotForm. It is against our terms of use.

    Kindly delete the forms asking for such information. Thanks!