- CassandraAsked on September 23, 2011 at 12:42 PMHi i sent an email last night saying that our notification isnt working and they asked stated (please see below). nothing has changed and the for was created in April 2010. It has always worked so i have no idea why they are not working as of yesterday. I also created a new form and the same thing was happening. The user name is paultimpano.Forms i need help fixing are 2012-12 TBS Registration & I believe the other one is called Registration Form This one has the most registrations ( in the 3000)The notification should all go to email@example.comThank you CassandraAnswered by liyamHello Cassandra,Have you checked your spam folder if your notifications landed there?If not, may I ask if you are using a browser for checking your email or if you have an email client such as MS Outlook, Eudora, etc.?We'll wait for your response.Thanks,liyam
- JotForm SupportliyamAnswered on September 23, 2011 at 03:18 PM
We are looking into the possibilities why you are experiencing this. Email servers and its filters change constantly, others happen almost everyday. One thing that we have to know is to figure out if your email was marked as spam by your email service provider's email filter, or if it was blocked, or something else.
Also if you are using an email client such as Eudora, or MS Outlook, then there is a two-process filtering going on. 1st is from your service provider, then next is from your email client.
If your email service provider has marked your email notification as spam, it goes to your webmail's spam folder, then most probably you will not able to download it to your email client. Thus, you would think it is "missing". It is also possible that it just went to your email client application's spam folder and you have not noticed it.
There are also this worst case scenario instance where your email notifications are being blocked by your own email service provider. In this case, you will need to tell your provider to unblock emails being sent by JotForm.
These are the reasons for my questions. Please do respond to these inquiries so we can filter which part of the case your non-working email notificaitons belong to.
You can try this out:
Instead of using the email address of the form user as sender, try using firstname.lastname@example.org. Other email service providers have very strict policies regarding email that one possible suspicion, can cause your email to go junk. Sometimes just having a word "stocks" or "viagra" in your email content will put it to spam, regardless to what the email was all about.
In addition to this, I made a test email on your form earlier and I received it in my gmail inbox.
We'll wait for your response.