What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Still having problems with all my forms. Please help ASAP.

    Asked by weborigination on September 23, 2011 at 12:51 PM

    I have been having major issues with forms from one particular site.  They are mostly HTTPS forms and I have submitted multiple help requests.  Yesterday, you stated that the forms were fine now - after clearing the cache on your end.  However, they still are not working properly.  Below is a listing of each form and the issue we are experiencing.  Please help me to fix these issues ASAP...

    https://www.commonwealthcounseling.com/patient-registration.html  --  Captcha not showing at all on Windows or Mac.

    https://www.commonwealthcounseling.com/symptom-checklist.html  --  Still getting the security errors on Windows machines.  Appears to be fine on a Mac.

    http://www.commonwealthcounseling.com/request-an-appointment/  --  Forms are being received as garbled HTML. 

    I have dozens of forms with your service for several different clients.  Do I need to carefully check each one of these forms - or do you feel this is isolated to this particular URL for some reason?

    Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on September 23, 2011 at 11:24 PM


    One thing that I kept noticing is that the patient registration page keeps on crashing on my IE8 browser at first, although it loaded properly when I just opened the form from jotform.  Another thing is that your page seems to be slow for some reason or maybe it's my internet connection. I did not see the request-an-appointment page to be garbled,and the symptom-checklist was slow also.

    Is it possible for you to use iframe instead of script embed? Also can you check another form that has a different domain?

    What I think is that this is a particular issue with the website itself.  What I cannot point at is if this has something to do with wordpress or just the domain.

    Warm regards,


  • Profile Image

    Answered by weborigination on September 23, 2011 at 11:44 PM

    It's not WordPress or a site load time issue.  I say this for the following reasons:

    (1) The forms themselves are NOT hosted on the WordPress platform.  If you go to the main site (http://www.commonwealthcounseling.com/) - you will see that the forms are broken out of WordPress and hosted on a static HTML page in the root directory.

    (2) As stated above, the pages where the forms are hosted (with the exception of the Request An Appointment form), are NOT in WordPress itself.  The HTML that these pages are programmed with is very, very minimal.  You can go to one of the URLs given above to see the source code for yourself, if you like.

    (3) I have Google Webmasters Tools on this site and the page load time is not slow.  I have also run other page load tests on the site and it is just fine.

    (4) And this is the biggest one...  All these forms worked 100% fine before the DDoS attack.  They have all had one issue or another since then.  This absolutely has to be related to JotForm and NOT the website itself.

    I am happy to try the iFrame method instead.  Can you tell me first, please, what difference this would make?  From everything I have read about iFrames, they can be very unstable and they tend to cause issues for search engine spiders.  (The pages these forms are on aren't critical for spiders, so that isn't a major concern.)

    Thank you.

    Brian Douglas


  • Profile Image

    Answered by weborigination on September 23, 2011 at 11:46 PM

    I should also add that i'm about to lose this particular customer over the JotForm issues.  So, any help you can provide ASAP is greatly appreciated.

  • Profile Image
    JotForm Support

    Answered by liyam on September 24, 2011 at 12:56 AM

    Hello Brian,

    I understand.

    The iframe approach is almost quite the same as the script embed approach.  Only that with script embedding, I'm not sure but I think this requires more process time from the script to create the form inside your webpage (just my speculation).

    Another thing that you can try if you're not that comfortable with iframe:  You can just get the full HTML source code, better if you try downloading the zipped package as well so that you get to have a copy of the js and css libraries and place it on your web server.  This way, the loading time will be more independent from jotform's servers.  The only setback is that when jotform is down, you won't have an idea unless you try to make a submission then it does not go through.

    Let us know if you need further assistance.