- lrosicaAsked on September 23, 2011 at 02:07 PM
I have a form that is pretty long. You have to fill it out and scroll fairly far down to finish it. Once you hit submit, the thankyou page comes up. It works fine except all the user sees is a blank white area because the iframe doesn't go back up to the top of the page where the thankyou message is. Is there a way I can get it to scroll back up to the top automatically? Is this a problem with tabpress?
- brx250Answered on September 24, 2011 at 09:51 PM
First of all, thank you for using JotForm.
In as much as we would like to help you with your issue, we might need additional details such as the embedding code used and the URL of the Facebook page where the form is embedded. We will be waiting for your response.
Albert | JotForm Support
- jryanAnswered on December 20, 2011 at 04:43 PM
- JotForm SupportidarktechAnswered on December 20, 2011 at 06:08 PM
The reason for that is because the form is loaded in an iframe, therefore the thank you message loads in the iframe as well. This results to the page not moving even if you have made submissions with the form. Because you scroll down to the page when filling up the form and hitting the submit button, the page stays scrolled down even after the thank you message appears.
To counter this, create a separate web page that is hosted on your site as your thank you page.
Choose Custom URL instead of Thank You message. Enter your custom thank you page's url.
Hope this post answers your questions. Please let us know if there's anything else.