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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Uploaded Images in my form are not being included in email notifications

    Asked by Richard  on November 14, 2014 at 08:58 AM
    Page URL:

  • Profile Image

    Answered by raul on November 14, 2014 at 10:58 AM

    Upon checking your form, I see that the file upload field is not set as required, which means that the form can be submitted without uploading a file.

    Also, you need to include the image field in your notifier since it's not included.

    Please check this guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if this helps.

    Thank you.

  • Profile Image

    Answered by Heather Walk on November 18, 2014 at 08:31 PM
    Greetings,Yep, the not required is the way we want it.Tried it a number of ways, still a no go. Moved form to: http://www.heatherwalk.com/contact_webmaster.html
    Got this message:AccessDeniedAccess DeniedC4A82CE46A70A42E5vaNvmCg7bAxo7tNwVXKAILviRRSHsivgdYOwSFvn/5Da4iYN3jwgSHGSq014rhp
    We are now stuck.
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2014 at 10:35 PM


    This is the form http://www.jotform.com/form/1782738249 right?


    sometimes it takes time for the uploaded file to be available from our server.

    I suggest you check again later and test if you can now download the file using the link.

    Inform us if you are still not able to download the file.




  • Profile Image

    Answered by Heather Walk on November 19, 2014 at 10:41 PM

    HI,Here is whats going on:
    In the subject area this appears;To HW Webmasterhttp://www.jotform.co/uploads/Heather Walk/1782738249/292262108866311018/April%20Shower4.gif//////////////What I would like is: To HW Webmaster
    This appears in the body of the email;
    noreply@jotform.com Add to contacts 10:08 PM To: Webmaster@heatherwalk.com
    Question Answer Name Email address Phone Number () Message i[u[p http://www.jotform.co/uploads/HeatherWalk/1782738249/292262108866311018/April%20Shower4.gif///////////////////As you can see the link is broken. What I would like is: The image to show in the body of the email.Thank you
  • Profile Image
    JotForm Support

    Answered by jonathan on November 19, 2014 at 10:59 PM

    Your latest message is a bit messed up and very difficult to comprehend.

    BUT from what I got so far, I think you wanted the uploaded image to be display as embedded image in the Email message.

    You can achieve that by using the {IMG:fieldID} tag on the upload field.

    Like this



    Hope this help. Inform us if still not resolve.