What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form Field Validation Bug with Chrome BrowsersAsked by Juliana6699 on November 14, 2014 at 09:20 AM
There is a bug with form field validation (only when using the option to require input) for the phone number field when using the Google Chrome browser. This bug does not appear when using other browsers like Internet Explorer.
It is a serious bug since a user cannot submit the form if they can't get past the phone number required text validation.
Please inform. Thanks.
form field phone number cannot submit
I believe this is because the field you used for the "Phone Number" is a "Number" field under the Quick tools, and by this, if you add "-" or non-numeric characters, it will result into an invalid data which in your screen shows "This is a required".
1. Here is a sample form, I cloned your form for testing purposes.
2. If you would like to use a free text field to let your users to type and input "-" or combination of numbers and characters, you can check the screenshot below.
I hope this helps. Let us know if you need further assistance on this.