- theresaisloAsked on September 23, 2011 at 02:35 PM
I created a form, which I am using as an evaluation, and have had many respondents complain about not being able to move through the form past the first page. When I test it, I don't have any issues. Help!
- JotForm SupportabajanAnswered on September 23, 2011 at 10:32 PM
This is all rather puzzling because I tested the form in all of my browsers and did not experience that issue. When the "Next" button didn't work, it was because one or more of the required fields were not completed, and the warnings on each unfilled field showed up.
My tests were performed at the link you provided. Is the form embedded on a web page somewhere? If so, is it when the form is used on that page that the problem occurs?
Looking forward to your response.
- theresaisloAnswered on September 26, 2011 at 11:24 AM
The link is not embedded, rather given to survey participants exactly the way I gave it to you, just a slightly different version of the link, also supplied by JotForm: http://www.jotform.com/form/12544431332
I am told they can't move past the first page.
- allanftdAnswered on September 26, 2011 at 11:45 AM
I tried your form and I was able to get past page 1 of your form as shown below:
However, I can see that your form's Submit button is disabled / grayed out. To resolve this, hide the disabled Submit button (using a condition) and then try to place a Submit button using the Free Text (HTML) field by using the following code:
<input type="submit" value="Submit" />
Please visit this sample form to see the button in action (just select "No" in the first question).
Our apologies once again for the inconvenience.
- theresaisloAnswered on September 26, 2011 at 12:15 PM
Okay, I was able to produce the above fix for the submit button issue stated above. What would cause that to happen?
Is there something/info that I should ask the individuals for that are having issues moving from the first page?
- JotForm SupportNeilVicenteAnswered on September 26, 2011 at 01:24 PM
Below is a screenshot of the form with non-working scripts:
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