What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform not working since I changed to secure url.

    Asked by ehwellness on September 23, 2011 at 05:41 PM

    At first, we got PDF files in our Dropbox that would not open, now we just had someone come in and say that they completed the form but I have absolutely no record of it anywhere! This has just been since we changed to the secure.jotform type links. I tried changing the links back to regular links as currently used automatically under the "Embed" option, but I'm worried that that's not the correct fix. Any wisdom?

     

    Update: I just tested it out with the update link URL, I got the PDF ok, but the e-mail I received was just jumbled HTML language.

    Page URL:
    http://elementsholisticwellness.com/New_Patient_Forms.html

  • Profile Image
    JotForm Support

    Answered by liyam on September 24, 2011 at 03:02 AM

    Hello ehwellness,

    Thank you for reporting.

    May we know if you are using email clients such as Eudora, MS Outlook, etc?  Are there supposed to be attachments in your email notificaiton?

    Also, are there any existing issues with your first question such as not receiving data after someone made a submission via SSL?

    Thanks,

    Liyam