What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with adding Pay by check fields to form?

    Asked by scpwdc on November 14, 2014 at 06:34 PM
    I am trying to create a form which has the choice of paying by check or paypal. I think I got the paypal part set up correctly with 2 payment level choices.
    The pay by check option, when clicked on the radio button pulls up the text box that says Pay by Check- but the box next to it where I want to enter the mailing address and instructions for paying by check keeps getting cleared- I can't seem to save it.
  • Profile Image
    JotForm Support

    Answered by Charlie on November 14, 2014 at 06:57 PM


    I'm not sure if my understanding is right.

    The problem you are having is that you are unable to save the textboxes or fields, like "Address" and some Text, that you would like to show up when the "Pay by Check" radio button is selected?

    If this is the case, I've cloned your form for testing purposes and added the fields there.

    1. Add the field "Address" for "Check Address" and Text for "Instructions"

    2. In your conditions, if you would like to show multiple fields at once, you can click the "Show Multiple" and choose the fields that you would like to display. Note: To choose multiple field, hold "CTRL" button and left click.


    You can check the clone and check the live form here: http://form.jotformpro.com/form/43177359354967 

    If you are having problems on saving the changes that you have, I would suggest to clear your browser's cache and log out and log back in to your account.

    I hope this helps. Let me know if I totally missed the concern you have. We'll wait for your response.

    Thank you.