What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my profile still saying "Free account?" when I paid for the Premium Option?

    Asked by applewoodhomes on November 14, 2014 at 06:55 PM

    Hi, this afternoon I paid for a monthly subscription of $9.99 for the Premium Account, yet it still says its the free one and its going to shut down my form. Can you please stop this from happening and properly upgrade my account? If there's any discount you could give me as well I would appreciate it. Thanks, all the best!

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    JotForm Support

    Answered by Welvin on November 14, 2014 at 07:44 PM


    You have clicked on an upgrade link which is not working anymore. I think you've found it through this forum. The payment then went through, but you've made it to an incorrect account. I've fixed it for you. Your account is now on the Premium level. Please kindly logout/login to see the changes.

    Thank you!