Why are responses to trouble tickets so selective?

  • Profile Image
    Jim Gaddis
    Asked on September 23, 2011 at 07:35 PM

    It seems that some people that asks questions on this forum get a response, others do not. Why? 

    My form is not working correctly, through no fault of my own. Other people have received a response. Others haven't. I don't know what the criteria is to get support. 

    The "free" version shouldn't be entitled to much support perhaps, but the free version was represented as reliable and I staked my business on it, and I am now losing revenue. 

    If I have to pay for support, let me know. I will gladly pay to get this service back up and running. 

     

  • Profile Image
    mliz
    Answered on September 24, 2011 at 12:21 PM

    Hi Jim,

    Sorry for the length of time it took us to respond to your query.
    We process the cases in a first in first out queue.  As much as  possible
    we try to respond to all posts within less than a 24 hours even better
    12 hours.

    I already have answered your issue on your separate post.

    Sorry for the long wait.
    Thanks for using JotForm.


    Regards,
    Mliz