What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are responses to trouble tickets so selective?

    Asked by Jim Gaddis on September 23, 2011 at 07:35 PM

    It seems that some people that asks questions on this forum get a response, others do not. Why? 

    My form is not working correctly, through no fault of my own. Other people have received a response. Others haven't. I don't know what the criteria is to get support. 

    The "free" version shouldn't be entitled to much support perhaps, but the free version was represented as reliable and I staked my business on it, and I am now losing revenue. 

    If I have to pay for support, let me know. I will gladly pay to get this service back up and running. 


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    JotForm Support

    Answered by mliz on September 24, 2011 at 12:21 PM

    Hi Jim,

    Sorry for the length of time it took us to respond to your query.
    We process the cases in a first in first out queue.  As much as  possible
    we try to respond to all posts within less than a 24 hours even better
    12 hours.

    I already have answered your issue on your separate post.

    Sorry for the long wait.
    Thanks for using JotForm.