What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JS embed code does not work

    Asked by theroadumc on November 15, 2014 at 03:39 AM
    Hi, I am running into another problem!

    The embed code does not work:

    <script type="text/javascript" src="http://form.jotform.us/jsform/43095390340148"></script>

    This is the code for the Baby Dedication Form.  I tested it by pasting it into an e-mail and sent it to myself.  When I clicked on the link, I get a message that page is not available!  I re-saved the form and the code form # did not change.  So what is causing the failed action?

    Please help

    js embed script embed
  • Profile Image

    Answered by theroadumc on November 15, 2014 at 09:12 AM

    Thank you for moving this question to a new thread.  Please send me your answer.

     

    Thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on November 15, 2014 at 05:19 PM

    Hi,

    I tested it by pasting it into an e-mail and sent it to myself.  

    It will not work that way. The embed code can be used only within an html tags.

    Your email client/reader will most likely just filter/erase/clear the script code if you embed it on an email message.

    Review this user guide: http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    Now, if you want to include the form URL in your email message, you can do like this instead.

     

    Check this steps

     

    the Email embed wizard will be like this

     

    Hope this help. Tell us if you need further assistance.

    Thanks!

  • Profile Image

    Answered by theroadumc on November 15, 2014 at 07:59 PM

    Thank you! 

    I also provided the embed code to our website administrator and it did not work either!  

    Are you able to try the link from a webpage?

    I still need assistance with this problem!

    Thank you and God bless.

     

     

    Shereda Jones 

  • Profile Image
    JotForm Support

    Answered by jonathan on November 15, 2014 at 09:22 PM

    Hi,

    Can you share to us the URL of your website where you have embedded the form?

    We will check also.

    You can just use the form URL in your email like this link/URL http://www.jotform.us/form/42898926870171

     

    Thanks.

  • Profile Image

    Answered by theroadumc on November 16, 2014 at 09:14 AM

    Thank you once again. 

    I need the embed code to work on the church website, not in an e-mail. 

    The church website is:  www.theroadumc.org.  The correct link is pasted below for the "Baby Dedication Form".  Please note that this was previously posted on the website, but I inadvertently deleted the jotform.  You helped me to retrieve it from the trash can.  Now we are trying to upload it again and now we are experiencing problems with the embed code.

    [NOTE: When you visit the website you will find another Baby Dedication form.  I created a 2nd form when I lost the first form.  However, the information collected should be directed to an email address at the church, the form currently posted online is not directed to that mailbox.  The form at the link below was the form directed to the church mailbox.  For this reason I wish to retain the original form for consistency.  Hope that you understand my dilemma.]

    <script type="text/javascript" src="http://form.jotform.us/jsform/43095390340148"></script>

    This is the message received from JotForm when I click on the link:

    404 Not Found

     

    requested file not found!
     
     

    Help!!!!

    I am on my way to church.  I will check back for your response after midday, EST!

    Thank you and God Bless.

     

    Shereda Jones

     

  • Profile Image
    JotForm Support

    Answered by abajan on November 16, 2014 at 11:22 AM

    Shereda,

    From what I can see, you have embedded the code correctly but there appears to be an AdCash script which is interfering with the form. Please replace the jotform's script with its iFrame equivalent and let us know if that helps.

     

    Thanks

  • Profile Image

    Answered by Shereda Jones on November 21, 2014 at 12:43 AM

    Abajan,

    Thank you.  I have copied and pasted the iFrame code and the form appears to work.  However, once it was on the website and I tried to complete a sample form, I ran across a problem with the "prefix" for "Mother".  So because I could not determine how to get this hiccup to work, I deleted the requirement for "prefix" throughout the entire form.

    I have saved, copied, pasted and submitted the new iFrame code to the website administrator for him to replace.  In the Q&As I learned that every update requires reposting the iFrame code because there are changes to the formatting of the form, or something to this effect.  Tomorrow I will try once again to do complete a test request from the website to ensure that form is working.

    For now, you can close out this ticket!

    God Bless.

  • Profile Image
    JotForm Support

    Answered by jonathan on November 21, 2014 at 09:55 AM

    Thank you for taking the time to update us on this.

    Please contact again anytime if you need further assistance.

    Thanks.