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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't fill the form on a iPad

    Asked by stempelier on November 15, 2014 at 02:11 PM

    Hi,

    I make a form for the website

    www.rechtstreeksuitfabriek.be >> click on "Vraag een gratis offerte"

    the form don't work on the iPad

    and is OK on a iMac.

     

    What's wrong ?

    I tested with different possibilities and don't work on the iPad

    Now, it's placed with an iFrame

     

    Kind Regards

    Reg Carremazns

    Page URL:
    http://www.rechtstreeksuitfabriek.com/#!offerte/c1uvx

    ipad different
  • Profile Image
    JotForm Support

    Answered by jonathan on November 15, 2014 at 07:43 PM

    Hi,

    I was able to see the problem when I test the jotform http://www.jotformeu.com/form/42813293289361 in your website 

     

    the form was not interactive or not working when I tried submitting. 

    But using the direct URL http://www.jotformeu.com/form/42813293289361 work just fine.

    Can you please retry first re-embedding the form into your website using its iframe embed code instead.

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please try this and inform us if this makes the difference or not.

    Thanks.

     

     

     

     

     

  • Profile Image

    Answered by stempelier on November 16, 2014 at 04:01 AM
    Hi Jonathan,
    I tested the different possibilities again,
    but the form does'nt work on my iPad Mini with system 8.1
    it works perfectly on my iPhone.
    My client works with an iPad, and it also does' nt work.
    What can I do to work this form on an iPad?
    Kind regards,
    Reg
    Op 16-nov.-2014, om 01:43 heeft JotForm Support Forum het volgende geschreven:
    ...
  • Profile Image

    Answered by stempelier on November 16, 2014 at 04:01 AM
    Hi Jonathan,
    you write :
    But using the direct URL http://www.jotformeu.com/form/42813293289361 work just fine
    I placed now the url, but it's doesn't work to on my iPad
    Reg
    Op 16-nov.-2014, om 01:43 heeft JotForm Support Forum het volgende geschreven:
    ...
  • Profile Image

    Answered by stempelier on November 16, 2014 at 04:11 AM
    Jonathan,
    I found the error :
    it's was the hover text,
    the text lines were too long and could not be displayed on the screen.
    Now, I make 3 lines and everything works, also on an iPad (???)
    Thanks,
    Reg
    Op 16-nov.-2014, om 01:43 heeft JotForm Support Forum het volgende geschreven:
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on November 16, 2014 at 05:22 AM

    Hi,

    I can confirm it is now working on ipad browser.

    I test using the website  and I was now able to use the form and click on Next page.

     

    Please inform us if there are still issue.

    Thanks.