What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Attachments do not get sent to Dropbox

    Asked by bigpicturecomp on November 16, 2014 at 01:34 PM

    I have set this up where people are paying to upload 3 attachment images to my dropbox account. In sandbox mode, all looks good except that the attachments do not get sent to dropbox. Am I missing something?

    This is a re-post of a comment on How to Integrate Stripe with your Form

  • Profile Image
    JotForm Support

    Answered by jonathan on November 16, 2014 at 05:18 PM


    You need to integrate also the jotform http://www.jotform.us/form/42491236310143  to Dropbox.

    User Guide: http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm


    Please inform us if you need further assistance.



  • Profile Image

    Answered by bigpicturecomp on November 16, 2014 at 05:41 PM

    Thanks Jonathan,


       Obviously, I did that. The dropbox integration works without the Stripe payment system integrated as well, but once I added Stripe... dropbox no longer worked. I even started from scratch. I then switched to Googledrive and no problem. Everything works great. There is clearly a problem with the Stripe/Dropbox combo.




  • Profile Image
    JotForm Support

    Answered by jonathan on November 16, 2014 at 07:01 PM

    Thank you for the clarification and I apologize for my blunder.

    But I think the combo should work just fine.

    Can you please try making the payment option in your jotform http://www.jotform.us/form/42491236310143 non-required? 

    This way we can test submit and check if the test uploaded files will also go to your Dropbox account.

    I could not do a test on your form at this time because it requires the payment.

    I did made a test on my end using a cloned of your jotform.


    in my Dropbox account, I can see the uploaded images after successfully submitting the form.



    Can you please retry also the re-integration process to Dropbox? Perhaps it was glitched the previous time and did not get connected properly. 

    Inform us if issue persist.