No Payment received after submitting payment form

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    Sky coffee 
    Asked on November 16, 2014 at 04:41 PM

    I've had multiple Clients that said they paid me through filling out the registration designed through Jotform but I have not received any payment. I need a representative to contact me immediately regarding this matter. I manually push the registration forms through and yet and still I haven't received payment. Please contact me immediately at 404-910-6967. Thank you. 

     

    Sky Coffee

  • Profile Image
    jonathan
    Answered on November 16, 2014 at 08:02 PM

    Hi,

    I test submitted your jotform http://www.jotform.us/form/31330742716145

     

    after submission, I was able to reach the Paypal payment screen

     

    I did not pursue the payment process anymore. This will mean that my submission will end up in your form's Incomplete Payment Inbox.

    User guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

     

    I suggest you also review this article

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please check if the submission of those who claimed to have registered/paid using your jotform is just in the Incomplete Payment inbox.

    If the form respondent did completed the payments in Paypal, then the transaction should be recorded in your paypal account.

    Inform us if issue persist.

    Thanks.

     

     

     

     

     

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    ascapub
    Answered on December 11, 2015 at 04:14 PM

    I am having the exact same issue but my payment gateway is Authorize.net. And there are no incomplete payments.
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    jonathan
    Answered on December 11, 2015 at 05:30 PM

    @ ascapub

    We will resolve your issue on separate thread here http://www.jotform.com/answers/723614

    Thanks.