What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No Payment received after submitting payment form

    Asked by Sky coffee  on November 16, 2014 at 04:41 PM

    I've had multiple Clients that said they paid me through filling out the registration designed through Jotform but I have not received any payment. I need a representative to contact me immediately regarding this matter. I manually push the registration forms through and yet and still I haven't received payment. Please contact me immediately at 404-910-6967. Thank you. 


    Sky Coffee

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    JotForm Support

    Answered by jonathan on November 16, 2014 at 08:02 PM


    I test submitted your jotform http://www.jotform.us/form/31330742716145


    after submission, I was able to reach the Paypal payment screen


    I did not pursue the payment process anymore. This will mean that my submission will end up in your form's Incomplete Payment Inbox.

    User guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments


    I suggest you also review this article


    Please check if the submission of those who claimed to have registered/paid using your jotform is just in the Incomplete Payment inbox.

    If the form respondent did completed the payments in Paypal, then the transaction should be recorded in your paypal account.

    Inform us if issue persist.







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    Answered by ascapub on December 11, 2015 at 04:14 PM

    I am having the exact same issue but my payment gateway is Authorize.net. And there are no incomplete payments.
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    JotForm Support

    Answered by jonathan on December 11, 2015 at 05:30 PM

    @ ascapub

    We will resolve your issue on separate thread here http://www.jotform.com/answers/723614