What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem sending email

    Asked by Ofidigitex on November 17, 2014 at 06:31 AM

    Hola, la función de enviar un correo electrónico después de llenar el formulario funcionó perfectamente hasta hoy.

    Puedo recuperar los datos perfectos en servidor jotfrom, pero luego no las reenvía correo electrónico.

    problem email
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    Answered by Ben on November 17, 2014 at 10:37 AM

    Hi,

    Can you please tell us what jotform do you have issues with?

    I took a look at the "Clone of Clone of Envio y Impresion" and I see that it is based on conditions and sometimes if you do not meet all conditions that could be the reason why the emails were not sent.

    In the other jotform "Presupuestos", I took a look and from what I can see the sender email is not set properly which would explain why the notification for that jotform are not sent.

    Do let us know the jotform with the issue and the submissions that were not sent and we would be able to check them for you to see what was the reason for this.

    Best Regards,
    Ben