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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We have reactivated your account and added back the Premium Plan. You've made the payment, but you forgot to include your Jotform Username so it says, "undefined" to our records. You should be all set now.
Your username is: BirthmarkSupportGroup. If you forgot your password, you can simply reset it using your current email address.