What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Disabled account

    Asked by BirthmarkSupoortGroup  on November 17, 2014 at 08:14 AM



    On the 10th November we had our account disabled (I received an email). I just paid for new subscription but I can't seem to log in. Can you help me out please?


    Kind regards



  • Profile Image
    JotForm Support

    Answered by Welvin on November 17, 2014 at 10:36 AM

    Hi Jo,

    We have reactivated your account and added back the Premium Plan. You've made the payment, but you forgot to include your Jotform Username so it says, "undefined" to our records. You should be all set now.

    Your username is: BirthmarkSupportGroup. If you forgot your password, you can simply reset it using your current email address.

    Thank you!