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    Receiving 2 email notifications per submission, can I change this?

    Asked by johnnypotty on November 17, 2014 at 10:39 AM

    Where would I change a setting for this: I am now receiving two notifications via email for each submission; one that is from JotForm, the other says it's from the person who made the submission. Thanks in advance for your assistance!

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    JotForm Support

    Answered by Charlie on November 17, 2014 at 11:57 AM


    Upon checking your account, I see that in your form you have 2 notifications setup in the "Email Alerts". This is why you are receiving two notifications and they are both setup to be sent to your email.

    This is the one you mentioned you received from JotForm.

    This is the one you mentioned you received from the one who completed the form.


    I would like to suggest you delete the other one that you do not need to avoid receiving multiple notifications.

    I hope this helps. Let us know if you need further assistance on this.

    Thank you.

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    Answered by johnnypotty on November 17, 2014 at 12:12 PM

    Ahh, I see now. I have deleted one (hopefully the RIGHT one hah). Hopefully this will be the fix. I appreciate your assistance! 

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    JotForm Support

    Answered by ashwin_d on November 17, 2014 at 12:25 PM

    Hello johnnypotty,

    On behalf of my colleague, you are welcome.

    Deleting one email alert should have fixed your issue. Do get back to us if you have any questions.

    Thank you!