What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by NESCANERO on November 17, 2014 at 11:46 AM

    Hello, 

     

    I work from at least 1 year with Jorform, and I've never had this problem.

     

    I see, that I have submissions in the Jotform system, but I haven´t received them by email, what's the matter?

     

    Thank you

    Page URL:
    www.segurossanitas.es

    Submissions JotForm problem hello not receiving notifications
  • Profile Image

    Answered by Carina on November 17, 2014 at 12:21 PM

    I checked your form and you are missing the sender name:

    This might be causing your email provider to block the messages for taking it as spam. I added Jotform as the sender and made a test submission.

    Can you please confirm if you received it?
    Let us know if the problem persist.

  • Profile Image

    Answered by NESCANERO on November 18, 2014 at 04:18 AM

    Hello,

     

    I changed the email adress and this fixed the issue, I received the messages pending with 4 or 5 hours delay

  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2014 at 07:48 AM

    Hi,

    Can you please clarify if you are still having issue?

    You are now able to received the Notification emails but they are delayed?

    I suggest you also add to your whitelist the JotMails IP addressed to expedite the authentication of the emails.

    Follow this user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please inform us if issue persist.

    Thanks.