Not receiving email notifications

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    NESCANERO
    Asked on November 17, 2014 at 11:46 AM

    Hello, 

     

    I work from at least 1 year with Jorform, and I've never had this problem.

     

    I see, that I have submissions in the Jotform system, but I haven´t received them by email, what's the matter?

     

    Thank you

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    Carina
    Answered on November 17, 2014 at 12:21 PM

    I checked your form and you are missing the sender name:

    This might be causing your email provider to block the messages for taking it as spam. I added Jotform as the sender and made a test submission.

    Can you please confirm if you received it?
    Let us know if the problem persist.

  • Profile Image
    NESCANERO
    Answered on November 18, 2014 at 04:18 AM

    Hello,

     

    I changed the email adress and this fixed the issue, I received the messages pending with 4 or 5 hours delay

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    jonathan
    Answered on November 18, 2014 at 07:48 AM

    Hi,

    Can you please clarify if you are still having issue?

    You are now able to received the Notification emails but they are delayed?

    I suggest you also add to your whitelist the JotMails IP addressed to expedite the authentication of the emails.

    Follow this user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please inform us if issue persist.

    Thanks.