What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My subscription ends in December, next month. At that time I would like to cancel my subscription. Thank you------Rose Peerson

    Asked by Rose Peerson on November 17, 2014 at 12:02 PM
    My subscription ends in December, next month.  At that time I would like to cancel my subscription.  Thank you------Rose Pee
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    JotForm Support

    Answered by david on November 17, 2014 at 12:06 PM

    Hi,

    I checked for an account associated with your email address and was only able to find a guest account.  Is it possible that your registered account is associated with a different email address?  If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account.  If you would like to cancel it yourself:

    For regular subscriptions:

    http://www.jotform.com/answers/271973-How-do-I-cancel-my-jotform-subscription

    For PayPal based subscriptions:

    http://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription

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    Answered by Kenny Jacaway  on October 11, 2016 at 05:34 AM

    I was told that I would not be billed for this at all please cancel my subscription thankyou

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    JotForm Support

    Answered by seth on October 11, 2016 at 06:15 AM

    As @David said:

     

    Hi, I checked for an account associated with your email address and was only able to find a guest account. Is it possible that your registered account is associated with a different email address? If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account. If you would like to cancel it yourself: For regular subscriptions: http://www.jotform.com/answers/271973-How-do-I-cancel-my-jotform-subscription For PayPal based subscriptions: http://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription