What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Confirmation With Payment Form

    Asked by SKidz on August 02, 2010 at 09:01 AM

    When a customer makes a payment using the payment form (particularly with Authorize.net) do they receive an email confirmation of the payment? If so, can we customize the text of the email confirmation?

    Also, can we customize the transaction ID# that will be sent to Authorize.net? for example adding text to the front of the ID. ex: STORE12345678

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    JotForm Founder

    Answered by aytekin on August 02, 2010 at 09:18 AM

    Unless you add an auto-responder email, they do not receive an email. To add a new auto-responder, click on "Email Alerts" button on the form builder toolbar and then click on "Add New Email". Then select "Autoresponder" option, and complete the wizard.

    You can customize the emails. You can add submission ID to the emails. But you cannot customize the transaction ID.


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    Answered by SKidz on August 02, 2010 at 09:22 AM

    Thank you for your quick reply!

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    Answered by andrerockandroll on August 03, 2010 at 02:38 AM

    id :andrerockandroll


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    JotForm Founder

    Answered by aytekin on August 03, 2010 at 04:08 AM


    I made a test submission and checked our logs. The email was accepted by yahoo servers. So, it might on the spam folder on your account.

    Aug  3 05:04:12 ying sm-mta[4669]: o7394ASI004662: to=<andre.richardo@yahoo.com>, ctladdr=<jotform@ying.interlogy.com> (1003/1004), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123097, relay=mta.am0.yahoodns.net. [], dsn=2.0.0, stat=Sent (ok dirdel)