I am having trouble caneling my subscription.

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    Rose Peerson
    Asked on November 17, 2014 at 12:21 PM

    I am having trouble caneling my subscription. What is the user name and password they are wanting?

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    david
    Answered on November 17, 2014 at 12:43 PM

    Hi,

    The username and password that is being asked for is for JotForm account.  I checked for an account associated with your email address and was only able to find a guest account.  Is it possible that your registered account is associated with a different email address?  If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account.  If you would like to cancel it yourself:

    For regular subscriptions:

    http://www.jotform.com/answers/271973-How-do-I-cancel-my-jotform-subscription

    For PayPal based subscriptions:

    http://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription

    If you have a confirmation ID# from your last payment, you can let us know that as well and we can find your subscription that way.