What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble caneling my subscription.

    Asked by Rose Peerson on November 17, 2014 at 12:21 PM

    I am having trouble caneling my subscription. What is the user name and password they are wanting?

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    JotForm Support

    Answered by david on November 17, 2014 at 12:43 PM


    The username and password that is being asked for is for JotForm account.  I checked for an account associated with your email address and was only able to find a guest account.  Is it possible that your registered account is associated with a different email address?  If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account.  If you would like to cancel it yourself:

    For regular subscriptions:


    For PayPal based subscriptions:


    If you have a confirmation ID# from your last payment, you can let us know that as well and we can find your subscription that way.