What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel

    Asked by jenmenke on November 17, 2014 at 12:40 PM

    I selected to cancel my plan and the pop up window said "you plan has been scheduled to be canceled manually" (or something close to those words).

    Unfortunately, I am unclear on what that means. Do I need to do anything else in order to cancel the subscription? 

    thanks and let me know

    Jennie Menke

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    JotForm Support

    Answered by Kiran on November 17, 2014 at 01:13 PM

    I see that your subscription is paid through PayPal. So, the subscription needs to be cancelled manually from PayPal. In order for you to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button

    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    Hope this information helps. Please let us know if you need any further help.