What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Getting My Reply

    Asked by dannyboy55110 on November 17, 2014 at 02:36 PM

    Hi,

    I'm Not Getting My Reply to my email when I fill out the form.  They are going into Jotform when I log in but not being delivered to my email.

    Thanks!

    Dan

    Page URL:
    http://reach-fundraising.com/request-a-hub/

    JotForm fill thanks email
  • Profile Image
    JotForm Support

    Answered by david on November 17, 2014 at 03:13 PM

    Hi,

    I checked the email notification for your form "http://www.jotform.com/43204850796156" and with the exception of there not being a sender name, your notification appears to be setup correctly:

    Though even with this field blank, the email still should be sent.  I checked our mail logs to make sure that they are indeed being sent from our end and it appears as though they are:

    At least the most recent ones.  It is possible that they may be filtered by your email provider, especially since there is no sender name.  The first thing to do would be check your spam folder to see if the emails are being sent there.  If not, here is our guide on how to setup email notifications to prevent bounce related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you are still unable to receive your email notifications, let us know and we will be happy to have another look.

  • Profile Image

    Answered by dannyboy55110 on November 17, 2014 at 05:01 PM
    When I do the test it works, when I fill out the form on the website it doesn’t work.
    I will build a new form and see if it works.

    ...
  • Profile Image

    Answered by Shadae on November 17, 2014 at 05:41 PM

    Hi dannyboy55110,

    I am seeing that you currently have two email notifications setup on your form to go to the same address.

    That can cause a conflict with having the email being sent to you. Please delete one of the notifications and ensure that the notification that is kept does have a Sender Name.

    We hope this helps. Please inform us if you need further assistance.