- stonehillcollegeAsked on November 17, 2014 at 02:54 PM
Our IT team is switching our email accounts over to Office 365 and they're requesting something called "SPF Records" from offsite systems that use notification emails.
Do you have this information for JotForm notification and auto-responder emails?
- BenAnswered on November 17, 2014 at 04:03 PM
SPF records are intended to state who can send an email in your name.
For example (I will use Office365 here):
example.com is implemented into Office365, they need to set SPF record to point to Office365 as someone that handles their email accounts in order for emails to get properly forwarded during sending and receiving of the emails.
I would suggest giving your IT department a link to this page http://technet.microsoft.com/en-us/library/hh852557.aspx and forward them the email that they got from Microsoft Office365 team.
What they can get from us is the emails and IPs that they can whitelist to make sure that the notifications and autoresponders come to your inbox without any delay. To do that they should take a look here: Whitelisting JotMails IP Addresses
To check if these emails are coming from the right location it is a custom to check the SPF record of the sender domain zone file / DNS records.
I hope this helps.