What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I see that my colleague Carina has just replied back to you in regards to your request and I can confirm that she has downgraded your account to a FREE plan.
Do let us know if you need any assistance, but I would recommend to mention that you have contacted us on forum or email if you do so on both locations so that we can avoid any confusion and resolve the issue faster for you and provide you with the proper support.
Do let us know if you have any further questions and we would be happy to help.