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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Page Break Buttons Not Workin

    Asked by akcornerstone on November 17, 2014 at 05:02 PM

    Recently noticed that the 'next' buttons were not advancing on our form. I ended up duplicating the form and then removing them from the form to post because I could not figure out why they aren't working. I can see that part of the page number is cut off when I edit the form. Any instruction you could give would be helpful. Not sure how long they haven't been working. 

    Page URL:
    http://www.jotform.us/akcornerstone/CERR_2

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 17, 2014 at 05:45 PM

    Thank you for contacting us.

    I have checked the form in different browsers, but I was not able to reproduce the issue with the Page Break Next buttons.

    Is this issue happening on some web page with embedded form? If yes, please provide us with the link to the web page in question.

  • Profile Image

    Answered by akcornerstone on November 17, 2014 at 06:41 PM
    That's weird. I am used Chrome and it didn't work and then tried Firefox
    and the format changed a little but still did not work.
    The form is not embedded on a a page, I just have a link to the form.
    http://www.jotform.us/akcornerstone/CERR_2
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on November 17, 2014 at 07:41 PM

    Hi,

    I checked your account and I cloned one of your forms for testing purposes.

    I added a page break on each part of the form.

     

    Everything seems to work fine in my end, you can check the cloned form here: http://form.jotformpro.com/form/43207216084953?

    You can copy the form that I have using this guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    I also see that this form link,http://www.jotform.us/akcornerstone/CERR_2, is not available right now?

     

    I hope this helps. Let us know if the above suggested solutions does not work.

    Thank you.

     

  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 03:31 PM
    Hi there again,
    I'm sorry, but I am not quite sure what the deal is. I went to your cloned
    link and you'll see that attached the picture, the screen I see has the
    next button, but does not advance. I am thinking for know I'm just going to
    remove the page breaks.
    I did deactivate the link on our page since it wasn't working. Im not quite
    sure how much further you can dig, but this just seems weird that you can
    do it, but I can't and I can't do it on any other computer I have tried.
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 03:31 PM
    forgot to add pic
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 18, 2014 at 05:03 PM

    There is a chance that the form javascript does not work/load right on your computer.

    Do you see the validation errors if you click on the form Submit button while some fields are not filled?

    If you are not getting any validation warnings, then something is wrong with the javascript.

    You can share the screenshot using 'Insert/edit image' option here.

    Thank you.

  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 05:11 PM
    Your right, I'm not getting any error messages and if i click enter it just
    takes me to the "thank you' screen and it submits. I will try it on the
    cloned form I did although Ive already removed the page breaks.
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 05:21 PM
    Here is the link I am using for the form WITHOUT the page breaks
    http://www.jotform.us/akcornerstone/CERR_3 .
    It's not validating anything!!! I can click submit without filling in a
    single field and it takes me to the 'thank you' screen. HELP!!! I don't
    want to recreate these forms.
    Thanks in advanced.
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 18, 2014 at 05:33 PM

    I believe that you do not need to re-create any forms. The forms should be fine on the computers of your users.

    For some reason, the form script is not loading on your computer. Is there any way that you use a McAfee software or any other security related software on your computer/network?

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    Answered by akcornerstone on November 18, 2014 at 05:41 PM
    Every computer in our office that we have tried is allowing us to click
    submit without entering in any mandatory fields. I had someone else use
    their personal computer to try and see if they get the same issue, they
    didn't. Any recommendations for what to do next? I can go to our other
    system we use and it won't allow me to submit without completing all
    necessary fields.
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 05:41 PM
    Yep, just left a message with our IT guy. He installed a new program on our
    server. Thanks for all your help!
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image

    Answered by akcornerstone on November 18, 2014 at 06:01 PM
    Our IT guy said we are running Sophos UTM. Are you familiar with it? Do you
    have any workaround suggestions? If not he will figure it out. Thanks so
    much!
    Lindsay Smith
    Website Administrator
    Cornerstone Church
    M-W 8:00am - 3:00pm
    907-349-8442 ext 105
    www.akcornerstone.org
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 18, 2014 at 06:51 PM

    Unfortunately, I am not familiar with the Sophos UTM firewall. You can ask your IT person to open the form and see if something is blocked (not loading) in browser network panel.

    For example, we use the following javascripts to run the forms. 

    http://max.jotfor.ms/static/prototype.forms.js
    http://max.jotfor.ms/static/jotform.forms.js

    Is there any way they they can be whitelisted in your office? Thank you.