What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been downgraded and it should not have been! Please restore!

    Asked by bmccown on September 24, 2011 at 12:38 PM



    I just received an email notification that my account has been downgraded to free. I have paid for premium through the end of the year. Please check your records and fix this immediately. I have a lot of forms in my account.

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    JotForm Support

    Answered by liyam on September 24, 2011 at 04:12 PM

    Hello Bill,

    Sorry about this. I have restored your account to Premium.

    If you have other questions or concerns, please do let us know, we'd be happy to assist you.

    Warm regards,