What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to change my plan/cancel my current plan. The error states to contact techinical support.

    Asked by carronccooper on November 17, 2014 at 09:50 PM

    I would like to change my plan/cancel my current plan. The error states to contact techinical support. Pleas let me know what I need to do to cancel the current plane and move back to the free plan. 

    move and
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    JotForm Support

    Answered by ashwin_d on November 18, 2014 at 03:21 AM

    Hello carronccooper,

    Upon your request, I have cancelled your subscription #INT140916-4913-42553S and you will not be billed again.

    Your account is downgraded to free plan.

    Thank you!