Form Designer fail to load existing styles to the form, existing CSS overwritten by a new ones when you hit save

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    Asked on November 18, 2014 at 02:04 AM


    I have designed a "student access form" in jotform designer, at first it was OK and perfectly working .. but after few time jotform designer is not working properly and  my form is looking completely different in jotform designer and if I save my form in jotform designer then my form looks too simple (With out any background, colour etc.) and not looks like now.

    So, I can not edit my form in jotform designer now and I save my form in jotform formbilder to get tis look.

    Please help me to solve this problem.

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    Answered on November 18, 2014 at 07:07 AM


    Thank you for reporting this to us. I cloned your form and notice the same issue. The existing styles which are added through the form designer aren't loading properly right when you open the form to the designer window. When you hit save button, the existing styles will be overwritten by a new ones.

    Let me submit this thread to our developers so they can further check and advise of a possible fix to this. We'll let you know via this thread for updates.



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    Answered on November 18, 2014 at 07:38 AM

    Thanks a lot for your reply Welvin. I am waiting for your suggestion. 

    I have one request to you that please do not change the form limit which is set by me in this form.

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    Answered on November 18, 2014 at 08:46 AM


    As my colleague, Welvin, has mentioned. He has already escalated this concern to our developers so that they can they a closer look. We will receive a notification from them when they have an update regarding this matter, but rest assure that they are already aware of this.

    Apologies for the inconvenience that this might have caused you.


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    Answered on November 20, 2014 at 10:38 PM

    Hi again Welvin,

    Sorry!!.... But till now I am not able to edit my jotform in jotfom designer for this same problem. Please help me. I want to change my background image but I am not able to do this for the same problem.
    I shall be very grateful to you if you kindly take necessary step to solve it ASAP.

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    Answered on November 21, 2014 at 06:09 AM

    Hello brssi_exam,

    I'm sorry for the trouble caused to you.

    As per the ticket status, one of our developer is already looking into this issue. We will get back to you as soon as this issue is fixed.

    For now, if you want we can manually edit the custom css code of your form to change the background image of your form.

    We will wait for your response.

    Thank you!

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    Answered on November 21, 2014 at 10:42 AM


    I just made a fix then tested your form and it seems ok. It seems same on form designer. Please update this post if you face any problem.

    Thanks for the report and sorry for the late response.