form won't refresh - each time I fill the form in ALL details remain in the form even after changing browsers and refreshing page

  • Profile Image
    propertyshot
    Asked on November 18, 2014 at 02:09 AM

    Hello Jotties - just checking my form and when I fill it in once and send - the next time I go back to that page ALL the details are still on the form - the form doesnt refresh a fresh !

     

    I want it to have autofil but not have the previous persons details on there - 

     

    please help me Obi-Wan

  • Profile Image
    Ben
    Answered on November 18, 2014 at 08:12 AM

    Hi,

    I took a look at your jotform and I see that you have activated the autosave or save while filling out feature. It will store the data you have written in the form in your browsers memory so that you can continue later.

    This feature however will only work for 1 browser, not across all of them.

    What I think that is happening is that you have started giving entries in several browsers and maybe submitted in only one, but as you have entered the data in the form in other browsers it is now being shown to you once you visit it again.

    Do note that when I went to it I saw a blank form, but when I went back to it after filling it out I found all of the data that I have entered, present - only in one browser, the other was empty as it should.

    What I would suggest is to clear out your browser cache and then re-visit the jotform and you will see that it is empty once again.

    15 Ways to Clear Your Browser's Cache - wikiHow

    Do let us know how it goes.

    Best Regards,
    Ben