What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem recovering my password

    Asked by Antonio  on November 18, 2014 at 09:18 AM

    Goodevening. I can't recover my lost password.

    Account e-mail: info@vetreriadimensionevetro.com

    I've used your recovery form, but the email don't arrives

    please help



  • Profile Image

    Answered by Carina on November 18, 2014 at 10:32 AM

    Hello Antonio

    I checked and the emails are being sent. Please check also your spam folder as maybe your email provider is considering it as spam.
    In addition to this, you may white-list our domain names if the issue persists. 

    (We use Amazon SES method for "noreply@jotform.com" sender.)
    · jotform.com
    · email.amazonses.com
    · amazonses.com
    · jotform.co
    · secure.jotform.co
    · s3.amazonaws.com
    · static-interlogyllc.netdna-ssl.com

    Let us know if the problem persists.