Problem recovering my password

  • Profile Image
    Antonio 
    Asked on November 18, 2014 at 09:18 AM

    Goodevening. I can't recover my lost password.

    Account e-mail: info@vetreriadimensionevetro.com

    I've used your recovery form, but the email don't arrives

    please help

    thx

    Antonio

  • Profile Image
    Carina
    Answered on November 18, 2014 at 10:32 AM

    Hello Antonio

    I checked and the emails are being sent. Please check also your spam folder as maybe your email provider is considering it as spam.
    In addition to this, you may white-list our domain names if the issue persists. 

    (We use Amazon SES method for "noreply@jotform.com" sender.)
    · jotform.com
    · email.amazonses.com
    · amazonses.com
    · jotform.co
    · secure.jotform.co
    · s3.amazonaws.com
    · static-interlogyllc.netdna-ssl.com

    Let us know if the problem persists.