Jotform is not loading and I am unable to access my account

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    absa
    Asked on November 24, 2022 at 08:23 AM
    Hello guys,
    I've countered this problems and currently can't login to my account, can someone help me?
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    Victorino_S
    Answered on November 24, 2022 at 08:32 AM

    Hi absa,

    Thanks for reaching out to Jotform Support. Sorry for the inconvenience this has caused you. I just heard back from our Developer Team. They've solved the problem so it should all be working fine now. Can you give it a try and see how it goes? 

    If you are still unable to access your account, could you please try resetting your password? This guide will show you how to do that.

    Reach out again if you need any more help.

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    absa 
    Answered on November 24, 2022 at 10:05 AM

    I've reset my password, but i still can't login to my account on my second pc, the notification is "Login failed - Unable to send verification code", could you help me?

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    Lyla
    Answered on November 24, 2022 at 10:17 AM

    Hi absa,

    Thanks for reaching out to us for help. I checked our mail logs and the last authentication code has been sent successfully to your email address. Can you check your email account's Spam folder as well? The authentication code email might have been sent there instead.

    Reach out again if you need any more help.

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    absa 
    Answered on November 24, 2022 at 10:25 AM

    Yep, even i have checked the mail, but the code isnt there, and even i have the code, i can't enter to code verification page.
    So could you give me another fast solutions? It's already happened troughout the day, many customers raise a complains for us. Thankyou

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    Ryan
    Answered on November 24, 2022 at 10:33 AM

    Hello absa,

    Thanks for getting back to us. It seems that you trying to login your account in a second device and it is currently logged in to your first device. Unfortunately, as for our Standard Plans (Bronze, Silver, and Gold), there can only be one active login session. If you need multiple users in your account, you may need to upgrade to Jotform Enterprise.

    Reach out again if you have any other questions.

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    Absa 
    Answered on November 24, 2022 at 11:26 PM

    Oh, okay, so I can't log in to my account on 2 desktops simultaneously, but can I use jotform on my desktop and phone simultaneously?

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    Herbert
    Answered on November 25, 2022 at 12:00 AM

    Hello Absa,

    Thanks for getting back to us. logging into your account from a desktop and a mobile phone would still count as 2 devices. As advised by my colleague, you can upgrade to Jotform Enterprise if you need to be logged in on multiple devices.

    Reach out again if you have any other questions.

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    absa 
    Answered on November 25, 2022 at 04:11 AM

    Thankyou for the answers, i've log out all of the account on every device.
    So i tried to log in again, but I unable to login, the notifications state that "Login failed - Unable to send verification code"

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    Rhina
    Answered on November 25, 2022 at 04:46 AM

    Hi Absa,

    Thanks for getting back to us. I understand how upsetting this is and I'll do my best to help. I understand you have logged off of multiple device and still getting the error message. Can you please send us a screenshot of the error message so we can share it with our back end developers? To send your screenshot follow the steps here. I have flushed your login attempts. Can you please try logging in again?

    Once we hear back from you, we'll be able to move forward with a solution.


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    Absa 
    Answered on December 22, 2022 at 08:21 AM

    Hello, could you check my account?

    Because i could'nt login to my account, the notification said that "unable to send verification code".
    Maybe you can reset my login attempts?
    thanks for your help.

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    Ryan
    Answered on December 22, 2022 at 08:26 AM

    Hello Absa,

    Thanks for getting back to us. I have flushed your login attempts. Kindly try to login your account again.

    Let us know if there’s anything else we can help you with. 

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    absa 
    Answered on December 22, 2022 at 08:15 PM
    hello, I still can't log in when I log in, I get an error warning


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    Ryan
    Answered on December 22, 2022 at 11:41 PM

    Hello Absa,

    Thanks for getting back to us. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. Also, you may take a screenshot of your console report so that we can investigate it further. This guide will show you how to do that.

    Once we hear back from you, we'll be able to help you with this.

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    absa 
    Answered on December 23, 2022 at 12:08 AM
    hello, I still can't log in when I log in, I get an error warning

    1671772079_63a537afb0973_

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    Bryan
    Answered on December 23, 2022 at 12:56 AM

    Hi Jonifer,

    Thanks for getting back to us. Can you provide us with a screenshot of your browser's console so we can have a better idea of what's going on? Let me show you how to reach the console:

    1. Open the page you're having the issue with.
    2. Right-click anywhere on the page and then click on *Inspect.
    3. In the new window that opens, click on the *Console tab.
    4. Now, refresh the page you're on using your browser's refresh button or keyboard shortcuts such as CTRL + R or CMD + R.

    5. This will generate some data about the page loading time under the Console tab. 

    *These may have different names depending on which browser and language you're using.

    1669786222_6386ea6ee031f_6386ea6ee02e1.g

    Once the page reloads, take a screenshot or a screencast of this section and send it to us. This guide will show you how to do that.

    Reach out again if there’s anything else we can help you with.