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    Embedded form not showing up on WordPress page

    Asked by city_parks_foundation on November 18, 2014 at 01:24 PM

    Hello - I created a smart form here:

    http://www.jotform.com//?formID=43207945184155

    However when I embed it on this Wordpress page:

    https://www.cityparksfoundation.org/choose-borough-park/

    I was able to view it once, but upon refresh it disappeared. Upon inspecting in Firebug, the script shows this:

    <script src="http://form.jotform.us/jsform/43207945184155" type="text/javascript">

    Reload the page to get source for: http://form.jotform.us/jsform/43207945184155

    </script>
     
    Reloading the page does not help.
     
    Here is the form using the source code:
     
     
    As you can see all dropdowns are showing, which is not how I programmed the form. I'd rather embed the script, anyway, as this will make it easier for the client.
     
    I don't think there are JS conflicts, as I have another JotForm working perfectly on the site:
     
    https://www.cityparksfoundation.org/become-summerstage-member-test/
     
    Is there a known issue? I appreciate your help.
     
    Thanks!
    Stephanie
    JotForm source jsform site wordpress
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    JotForm Support

    Answered by KadeJM on November 18, 2014 at 03:37 PM

    I see you are having issues with embedding your jotform onto a wordpress site.

    Please see this guide for how to embed your jotform onto your wordpress page using the new method which now fully supports jotforms and try it that way which should resolve the issue. 

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    Answered by city_parks_foundation on November 18, 2014 at 03:43 PM

    That just put the URL to the form on the page, both with and without the [embed] shortcode tags:

    https://www.cityparksfoundation.org/choose-borough-park/

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    Answered by city_parks_foundation on November 18, 2014 at 04:01 PM

    If it helps, when I click on the Visual tab it says the form failed to embed. I also tried installing the JotForm plugin and implement that way, but it just shows the short code on the page.

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    Answered by city_parks_foundation on November 18, 2014 at 04:06 PM

    Aha. I changed the embed script to a secure form and it's working now. Interesting.

    For reference, here was the previous script:

    <script type="text/javascript" src="//form.jotform.us/jsform/43207945184155"></script>

    Secure script:

    <script type="text/javascript" src="https://secure.jotform.us/jsform/43207945184155"></script>

    I will use secure form scripts going forward. Thanks for your input.

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    JotForm Support

    Answered by KadeJM on November 18, 2014 at 04:26 PM

    Yes that is correct and glad that you were able to figure it out more. It happens because your site is secured so therefore it requires a secured form to run with it otherwise it wouldn't allow it to run properly which causes it to fail. 

    https://www.cityparksfoundation.org/choose-borough-park/

    Additionally, be advised that when you're using a secured form your jotforms will count as SSL Submissions so if you expect to receive more than 10 SSL Submissions for the free plan I would strongly recommend upgrading to avoid going over the limit. 

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    Answered by city_parks_foundation on November 18, 2014 at 04:43 PM

    Yes, we do plan to upgrade once we get the forms up & running, however this particular form just functions to navigate users to the correct page on the site to fill out an actual registration form. Is there a way to turn off the SSL Submissions for this form?

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    Answered by city_parks_foundation on November 18, 2014 at 05:25 PM

    My last question is probably nothing JotForms has control over. I will figure out a solution that won't put a dent in our forms submissions numbers for this form. Thanks so much for your help!