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    Getting errors on submit on source code embedded JotForm

    Asked by dogsneedlove2 on November 18, 2014 at 03:38 PM

    The form is a clone of another form I created, only changing the e-mail and the url of the thank you page.

    Page URL:
    http://bruceamartin.com/

    Screenshot
    source code source embed embedded code script embed
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    JotForm Support

    Answered by jonathan on November 18, 2014 at 05:08 PM

    Hi,

    The embedded jotform http://www.jotformpro.com/form/43215864714961 on the website is NOT using the updated version of the form.

    You need to re-embed again the form using its source code embed on the website. This should fix the issue.

    Follow this user guide:

     http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    Make sure to clean also all the previous embedded code before re-embedding to avoid any possible conflict.

    I am not sure yet the reason why you need to use the source code embed, but if possible you can also just use the default embed code and the form should work fine also.

    User Guide: http://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    I mad a test submission using the form URL http://www.jotformpro.com/form/43215864714961 and it works just fine

     

    Hope this help. Inform us if issue persist.

    Thanks.