What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting signed out from JotForm account

    Asked by MSUHistorian on November 18, 2014 at 05:19 PM

    For about 2 weeks now, when I sign into JotForm, I get signed out if I try to view Submissions or Edit the form. I've tried on Chrome, Firefox and Internet explorer, all on different PCs and have the same issue. Please advise.

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    JotForm Support

    Answered by Mike_T on November 18, 2014 at 06:34 PM

    Thank you for contacting us.

    This is a quite strange issue, so we will need to troubleshoot it with you. Are you able to view the Submissions or edit the forms at all? Is this logging you out immediately or after some short period of time? Have you tried accessing the account using another Internet Service Provider?

    We are looking forward to hearing from you.