What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I change my username?

    Asked by jablocher on November 18, 2014 at 09:59 PM

    I created my account with the username jablocher, but it is really for a PTO website I'm managing (I created an expense form). I'd like to make it generic since I won't always be doing this, so I'd like to change the username so I can just pass the credentials on to the next person. Is that possible?

    If not, is it possible to move a form (and the 4 submissions I have so far) to another account if I create a new one with a new username?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 18, 2014 at 11:28 PM

    Hello jablocher,

    Yes it is possible to change the account username but it can only be done by JotForm staff. Do get back to us with your desired username and if the username is still available we will do the needful.

    It is also possible to transfer forms form one account to another but again it can only be done by JotForm staff. Do get back to us with the form you want to transfer and also the account username to which you want to transfer the form.

    Thank you!

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    Answered by jablocher on November 26, 2014 at 01:43 PM

    I replied to the email but didn't get a response. Should I post my username request here in the forum? I'd like it to be "wbschool" if possible. Thanks. 

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    Answered by raul on November 26, 2014 at 02:36 PM

    As per your request. I went ahead and changed your user name from: jablocher to: upscale

    Please log out of your current session and try to login back using your new username.

    If you need further assistance, please let us know.
    Thank you.

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    Answered by raul on November 26, 2014 at 02:37 PM

    I'm sorry, your new username is: wbschool