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renner.ashleyAsked on November 25, 2022 at 12:31 PM
Hi. I believe you just processed a payment from someone who is not me for this purchase. I need it refunded and put on one of our business cards
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Bryan_MReplied on November 25, 2022 at 12:35 PM
Hello Ashley,
Thank you for reaching out to Jotform Support. I'll coordinate this with our Billing team. I'll get back to you as soon as I get an update from them.
We appreciate your patience and undertanding.
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Bryan_MReplied on November 27, 2022 at 12:43 PM
Hello Ashley,
Thank you for your patience. As requested, we have canceled the subscription and issued a refund of $234. The refund will be credited to your account within 5 - 7 business working days.
Let us know if you have any other questions.