I need to cancel and refund so I can use a different card

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    renner.ashley
    Asked on November 25, 2022 at 12:31 PM

    Hi. I believe you just processed a payment from someone who is not me for this purchase. I need it refunded and put on one of our business cards


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    Bryan
    Answered on November 25, 2022 at 12:35 PM

    Hello Ashley,

    Thank you for reaching out to Jotform Support. I'll coordinate this with our Billing team. I'll get back to you as soon as I get an update from them.

    We appreciate your patience and undertanding.

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    Bryan
    Answered on November 27, 2022 at 12:43 PM

    Hello Ashley,

    Thank you for your patience. As requested, we have canceled the subscription and issued a refund of $234. The refund will be credited to your account within 5 - 7 business working days.

    Let us know if you have any other questions.