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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have received a submission without upload results/attachments, but the upload fields are required

    Asked by RGP on November 18, 2014 at 11:05 PM
    Another thing is, I have received a submission without upload results/attachments, but the upload fields are required. I tested before and the form could not be submitted without filling out the upload fields. Could it be that the user had uploaded files and submitted the form but I could not see the results, or the user somehow did not upload anything but successfully submit the form? Could you let me know how to solve the problem?
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    JotForm Support

    Answered by ashwin_d on November 19, 2014 at 05:21 AM

    Hello RGP,

    I'm sorry for the trouble caused to you.

    I did check your form and did not find any issue with that. The upload fields are set as required and it should have captured the file uploaded by users.

    Have you embedded your form in your web page? Please share the web page URL and we will take a look if there is any problem.

    We will wait for your response.

     

    Thank you!

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    Answered by RGP on November 24, 2014 at 01:31 AM
    Hi JotForm team,

    Please see the attached system-generated pdf file, a submission which does not include any uploads.
    According to the person who filled out the form, he did submit with uploads. It seems that I can’t see the uploads results.
    I did not embed the form in my webpage; the jotform link was provided to the users.

    Thank you for your help!

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    展志工程
    TEL:0800-539-889
    http://www.rgp.url.tw
    admin@rgp.url.tw

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    JotForm Support

    Answered by ashwin_d on November 24, 2014 at 06:52 AM

    Hello RGP,

    Unfortunately, we cannot receive attachments on forum post.

    I did check your account and it seems you have received only one submission in this month and that submission does not have any file uploaded. I am not sure what has caused this issue as you have correctly set all the file upload questions as required.

    There could be one possible issue that the user who submitted the form did not have the javascript enabled in his browser. I would suggest you to add "NoScript" widget in your form. This will ensure that if the javascript is NOT enabled, user will not be able submit the form.

    Please add the "NoScript" widget and monitor if the issue persists.

    Thank you!

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    Answered by RGP on November 26, 2014 at 04:41 AM
    Thank you for your help!


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    JotForm Support

    Answered by ashwin_d on November 26, 2014 at 08:06 AM

    Hello RGP,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!